TVIP X2 (605) shows Black Screen

A black screen on your TVIP X2 (605) box usually indicates a connectivity issue between the set-top box and your TV or a temporary system glitch. Don’t worry — this problem is common and often easy to resolve.

Follow the steps below to troubleshoot the issue:

Step 1: Check if the Box is in Standby Mode

• Your box may be in sleep/standby mode, causing the screen to appear black.
• Press the Power button on your TVIP remote to wake the device.

Step 2: Check HDMI Connection

Ensure the HDMI cable is securely connected to both:

• The TVIP X2 (605) box
• Your TV’s HDMI port
• A loose HDMI cable is a common cause of black screen issues.

Step 3: Reinsert the HDMI Cable

• Unplug the HDMI cable from both ends
• Firmly plug it back in
• Double-check that you're using the correct HDMI input source on your TV (switch input/source with your TV remote if necessary)

Step 4: Reboot the Set-Top Box

• Unplug the TVIP X2 (605) from the power source
• Wait for 30 seconds
• Plug it back in and power it on
• This resets the system and can clear out temporary display or loading errors.

Step 5: Still Seeing a Black Screen?

If the screen remains black after trying all the above:

• Try using a different HDMI port on your TV
• Try a different HDMI cable, if available
• Connect your TVIP box to a different TV, if possible, to isolate whether the issue lies with the box or the TV

Need Help?

If you're still experiencing issues, please contact customer support.

Our team is here to:

• Diagnose more complex issues
• Help with warranty or hardware troubleshooting
• Ensure your device is up-to-date and functioning optimally