If you encounter issues with your Set Top Box or IPTV Box Infomir MAG 322, we're here to help you troubleshoot effectively. Before taking any measures like a factory reset, we recommend trying the relevant settings for the specific issue you're facing. The inconvenience of a non-working device is understandable, and our goal is to make your experience as smooth as possible.

If the problem persists despite trying the settings, you may consider a factory reset as a last resort. However, it's important to note that a factory reset will result in the loss of all your data, including favorite channels and the recently watched category. You'll need to go through the initial IPTV software setup again.

1. Take out the power adapter when box is off, then press the button with three dots and three lines, meanwhile plug in the power adapter pin and keep holding the menu button
2. You will get the settings page. Select def. settings
3. On the option “Default reset”, please select Yes.
4. If you need further assistance, please Contact Us.