One of the commonly appearing issues in IPTV services is the issue of black screen. It may appear as an IPTV user turns the TV on, or it might even happen in the middle of the streaming while the customer is watching the services. As it seems, the issue gets very frustrating for the customer, and if the issue is not resolved on time or the customer does not get the correct instructions to resolve this issue, it can really get annoying. 

Here are some of the solutions for you if you ever face the black screen issue on your IPTV set top box. By following these instructions you can troubleshoot and potentially get the black screen issue resolved as well all by yourself: 

• First of all, you need to do the confirmation of device status as turned on or off. It is recommended to please double check once if the IPTV set top box and the TV is not on stand-by mode or turned off. You also need to make sure that the cables between the set top box and the TV are properly connected and both the devices are associated with each other. 

You should be well aware that any loose or improper connection of any of the cables connecting both devices may lead to a complete absence of signals or other issues with the display such as black screen. 

• If after checking well, you have made sure that all the cables are connected in the right ports in the right manner and there is no visible issue in this matter, but the issue still persists, then it might not be an issue of the cables. Here you must, for once, try to reboot your IPTV set top box. You are requested to please turn your IPTV set top box power plug off and let it rest like this for a few minutes. Once the device cools down, turn it back on after 10 – 15 minutes. 

This simple resolution can refresh the system and may even give the resolution to any temporary, small, and usual glitches that cause any kind of disturbance to your IPTV streaming entertainment time, let alone the issue of black screen.  

• In case, the issue is still not resolved and you still consistently carry on facing the same black screen issue despite all the troubleshoots, we advise you to contact your IPTV service provider for better understanding of the issue. They are usually the experts of this field and can easily diagnose the problem right away. The service provider might also provide you some more troubleshoot steps or address the issue from their end. 

• Even after all this, sometimes your IPTV service provider is unable to provide you a satisfactory solution due to a sub-par IPTV service. In such a case, our team of highly experienced, all-ready technical support team is always happy to help you out. For further guidance and help, feel free to contact us.